This Shipping Policy outlines the terms and conditions regarding the processing, handling, and delivery of orders placed through our website https://sannahandicrafts.com/.
By placing an order, you agree to the terms stated below. Please read them carefully.
Order Processing
- All orders are typically delivered within 7–14 business days after payment confirmation.
- Processing time may vary depending on product availability, customization requirements, or seasonal demand.
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping & Delivery
- Delivery times vary based on the shipping address, courier service, and location.
- Estimated delivery timelines will be shared during checkout but may differ due to unforeseen delays.
- Sanna Handicrafts is not responsible for delays caused by courier partners, customs clearance, natural events, or other external factors beyond our control.
- Once shipped, customers will receive a tracking number via email or SMS to monitor the status of their order.
Shipping Charges
- Shipping fees are calculated at checkout based on order weight, dimensions, and delivery location.
- Any additional charges, such as customs duties or local taxes, are the customer’s responsibility.
- Free shipping offers, if applicable, will be clearly mentioned on the product or checkout page.
Address Accuracy
- Customers must ensure that complete and accurate shipping details are provided at the time of order placement.
- Incorrect or incomplete addresses may result in delays, lost packages, or additional re-delivery charges.
- Sanna Handicrafts shall not be held liable for delivery issues arising from inaccurate address details provided by the customer.
Order Tracking
- Once your order has been dispatched, tracking details will be shared via email or SMS.
- Tracking updates depend on the courier service and may take up to 24–48 hours to reflect after shipment.
Delayed or Lost Shipments
- In the rare event of a delayed or lost shipment, customers are requested to contact our support team at info@sannahandicrafts.com with their order details.
- We will coordinate with our logistics partners to resolve the issue promptly.
- However, Sanna Handicrafts shall not be held responsible for losses due to courier delays or errors beyond our control.
Contact Information
If you have any questions or concerns regarding our Shipping Policy, please contact us:
Sanna Handicrafts
📞 Phone: +91 9829156964
📧 Email: info@sannahandicrafts.com
🌐 Website: https://sannahandicrafts.com/